Primary Machines provides free standard shipping to all 50 U.S. states, including Alaska and Hawaii. We currently do not ship internationally or to P.O. boxes.

In-stock orders are generally delivered within 7–18 business days after payment, delivery details, and order information have been confirmed. Weekends and federal holidays are not considered business days. Special-order, customized, oversized, or backordered equipment may require additional time, which will be communicated before the order is processed.

Heavy machinery is transported by professional freight carriers using the appropriate trailer or freight equipment for the machine’s size and weight. Most deliveries require an appointment, and the carrier or our team will contact you before arrival. An adult must be available to receive and inspect the shipment.

The delivery location must be safely accessible to a large freight vehicle and provide adequate space for unloading. Please notify us before shipment of narrow roads, gated access, low clearances, soft ground, islands, restricted areas, or other unusual delivery conditions.

Free shipping covers standard transportation to one safe and reasonably accessible delivery point. Optional services such as cranes, rigging, specialized permits, ferry service, indoor placement, installation, storage, or redelivery following a missed appointment are not included. Any additional service and its cost will be disclosed for approval before it is arranged.

Inspect the equipment before signing the delivery receipt whenever possible. Record visible damage or missing items on the delivery paperwork, take clear photographs, retain the packaging and documents, and contact Primary Machines within seven calendar days of delivery.

Tracking or carrier details will be provided when available. Some specialized freight shipments may not include continuous online tracking, but our support team can request an update from the carrier.

If an order cannot ship within the expected timeframe, we will provide an updated estimate and allow you to accept the delay or cancel the unshipped order for a full refund.

For shipping assistance, contact:

Primary Machines
415 Codoni Ave
Modesto, CA 95357, United States
Email: support@primarymachines.com
Phone: (727) 616-6561