Order Support

Track Your Order

Enter your order number and billing email to view the latest status of your Primary Machines order.

Find Your Shipment

Your order number is in your confirmation email. Enter the same billing email used during checkout.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Free U.S. ShippingAvailable to all 50 states
7–18 Business DaysEstimated delivery timeframe
Secure LookupOrder number and email required
What Happens Next

Your Delivery Journey

1

Order Confirmed

Your payment and order details are verified.

2

Preparing Equipment

Your machine is inspected and prepared for transport.

3

In Transit

The selected freight carrier transports your equipment.

4

Delivered

An adult receives and inspects the shipment.

Orders may ship through FedEx Freight, Old Dominion, Estes, or a specialized heavy-equipment carrier. Please report damage or missing items within seven days.